Rize

FAQs

Frequently Asked Questions

Book a Class

Book, cancel or reschedule a class online or via our app. Classes can be booked from 7 days in advance. Please cancel if you cannot make the class. (This can be done up to 1 hour before on the app. If later than that, please call the studio)

 

Cancelling a Class

Bookings may be cancelled online or via the App at least 1 hour before the start of a session or this will be treated as a ‘no show’. In this case the session will be charged as taken and deducted from the remainder of your block of sessions.

Timetable changes

Classes may vary between studios but we aim to keep core classes consistent between locations. We change up the timetable regularly, so if there’s a class you’re desperate to see let us know! We also like to provide sufficient notice when the timetable changes. If you are on our email list, you’ll ensure you don’t miss information about what’s happening at your local studio.

Parking

Our studios do not have private parking, and our high street/ central locations usually mean there is pay and display parking available in and around each studio, which may be free at certain times. Please check local parking zones or click here for more details parkopedia. Richmond card holders have 30mins free parking at St Margarets.

Showers

All our Studios have showers with complimentary Shampoo & Shower Gel. We have hair dryers and lockers (no Padlock required, these function on a combi lock) within our changing areas. All you need to bring along is your gym kit, trainers and a towel.

Equipment

Everything is provided for you so that you don’t have to lug stuff around all day. That said, some of our members do like to bring along their own Exercise Mat or Boxing Gloves to specific classes. If you enjoy our Strike Classes, you may wish to bring your own wraps/ gloves, although we do provide if without. Don’t forget your water bottle and towel.

Injuries

If you are in good, physical condition, with no serious health problems, then engaging in our active, fun, coached exercise sessions should be safe and comfortable for you. Please always inform one of our trainers before, during or after your session, should your health, wellbeing or physical condition change at all. We’re here to help.

If for whatever reason you are injured or sick, members can put their membership on hold and those on a package option, we can look to extend. Please provide a note from your doctor confirming this for our records.

We have a number of lower impact classes which can be adapted again depending on injury. So for some not all is lost!

New to exercise? What’s the best class for me to do?

All of our classes are suited for everyone of all abilities, so try as many classes as possible or the ones that sound more appealing to you. Our trainers are happy to guide you if you are unsure. As our classes are coached, we’re there to help you to understand what you need to do, and help you to test your perceived limits when you’re ready.

Pregnancy

The general rule of thumb is that you can continue with forms of exercise that you were doing prior to pregnancy. However, we always recommend that you consult with your doctor. Some of our trainers are Pre-Post Natal qualified, so when you’re ready to share your happy news, we’d be delighted to support you though your pregnancy.  Let us know as soon as possible by speaking to any members of the team. We’ll book you in to complete a prenatal questionnaire, and discuss the pregnancy journey, what to expect and look out for during training.

Family

Exercising when you have little ones can be challenging, so we’ve nominated a range of classes through the week as ‘Baby Friendly’ Classes’. These are marked on our timetable and you can bring your baby along to watch you exercise. Our studios provide baby seats.  You’ll also find that some of our Studios offer ‘Family Fitness’ Classes, where parents can enjoy time getting active together with their kids.

Anyone from the age of 16yrs up can join and attend classes. Teens between 12-16yrs can buy a teen package where there is a teen circuits class and teen boxfit class available. Family fitness is for members only and they can bring up to 2 children each and they must be supervised by at least one guardian. The age for this session is from 5yrs up to 12yrs.

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